Associados APCC Premiados no Contact Center Word 2014

 

A iniciativa da Contact Center World, pretende premiar o que de melhor se faz a nível mundial na indústria de relacionamento com o cliente.

 

Os resultados dos prémios internacionais “World Awards 2014 – Top Performers” foram conhecidos no evento Top Ranking Conference, em Lisboa a 27 de junho 2014.

 

Além de premiar os melhores na área de contact center, os “World Awards– Top Performers” promovem um importante fórum de reflexão e de partilha das melhores práticas a nível mundial, com as melhores empresas do sector de contact center. 

 

Conheça os associados APCC premiados neste evento.

 

Best Contact Center - Medium (Inhouse)

Silver Medal Winner: DHL Express Portugal

 

Best Contact Center - Mega (Outsourced)

Gold Medal Winner: Teleperformance Portugal

 

Best Contact Center Executive / Director

Bronze Medal Winner: Frederico Carona

 

Best Contact Center Operational Manager

Gold Medal Winner: Susana Silva 

 

Best Contact Center Supervisor

Silver Medal Winner: Susana Nova 

 

Best Contact Center Trainer

Silver Medal Winner: Ricardo Miguens 

 

Best In Customer Service - Mega (Inhouse)

Gold Medal Winner: NOS Portugal

 

Best In Customer Service - Mega (Outsourced)

Silver Medal Winner: Teleperformance Portugal

 

Best Incentive Scheme

Silver Medal Winner: MetLife Portugal

 

Best Contact Center Design Award

Gold Medal Winner:Teleperformance Portugal

 

Silver Medal Winner: NOS Portugal

 

Best Customer Loyalty Program

Gold Medal Winner:  NOS Portugal

 

Silver Medal Winner: 

DHL Express Portugal

 

Best Outsourcing Partnership

Silver Medal Winner: Teleperformance Portugal  / MetLife

 

Best Recruitment Campaign

Gold Medal Winner: Randstad

 

Best Sales Manager

Gold Medal Winner: Rui Silva

 

Best Technology Innovation - Internal Solution – Mega

Gold Medal Winner: NOS Portugal

 

Best use of Self-service Technology

4th Placement: NOS Portugal