Sitel
We are Sitel

 

Global outsourcing provider of customer experience management helping the largest brands in the world retain and grow their customer base.

We seek people who can build trust with our clients’ customers and lead functional support teams. We look for individuals with exceptional project management talent, subject matter experts in all facets of business operations, and people with leadership talent. We have a People-first culture – our commitment to putting people first improves the satisfaction of our employees and provides a better experience for the customer. From our customer service associates through to our global leaders that support them, everyone is valued.

OPORTUNIDADES
DE CARREIRA
NAS EMPRESAS ASSOCIADAS
Função: Danish Inbound Technical Advisor - Lisbon

Responsabilidades: Our client is an American corporation that manufactures laser printers and provides enterprise software to a global market. Located in our Lisbon office, you will be integrated into a multicultural team providing inbound technical support to the Danish market.  The main responsibilities involve troubleshooting and resolving quality or connection issues on customer’s hardware environments by telephone and email. You will be providing technical support for both Danish businesses clients & end users of the hardware.

Perfil: Native level Danish (C2) | Good understanding of English | Ability to work in a team environment | Ability to build trust with customers | Patient & empathetic | Technical aptitude and the ability to pick up new technology quickly

Oferta: Competitive salary (x14) | Monthly meal allowance | Monthly performance bonus | Private health insurance (applicable after 6 months) with an on-site Doctor | Stable working hours (Monday - Friday, 07:00 - 16:00) | Great office location in Lisbon | 22 vacation days per annum | Training (fully paid by Sitel and included in the contract) | Starting an international career | Supporting one of the largest brands in the world | Further training available through SITEL’s online University | Career opportunities and a great multicultural working environment

 

Contactos: To apply, please send your CV in English to careers.portugal@sitel.com with ref.: LEX/DAN/APCC

Função: Dutch Inbound Technical Advisor - Lisbon

 

Responsabilidades: Our client is an American corporation that manufactures laser printers and provides enterprise software to a global market. Located in our Lisbon office, you will be integrated into a multicultural team providing inbound technical support to the Dutch market.  The main responsibilities involve troubleshooting and resolving quality or connection issues on customer’s hardware environments by telephone and email. You will be providing technical support for both Dutch businesses clients & end users of the hardware.

Perfil: Native level Dutch (C2) | Good understanding of English | Ability to work in a team environment | Ability to build trust with customers | Patient & empathetic | Technical aptitude and the ability to pick up new technology quickly

Oferta: Competitive salary (x14) | Monthly meal allowance | Monthly performance bonus | Private health insurance (applicable after 6 months) with an on-site Doctor | Stable working hours (Monday - Friday, 08:00 - 17:00) | Great office location in Lisbon | 22 vacation days per annum | Training (fully paid by Sitel and included in the contract) | Starting an international career | Supporting one of the largest brands in the world | Further training available through SITEL’s online University | Career opportunities and a great multicultural working environment

 

Contactos: To apply, please send your CV in English to careers.portugal@sitel.com with ref.: LEX/DU/APCC

Função: Finnish Inbound Technical Advisor - Lisbon

 

Responsabilidades: Our client is an American corporation that manufactures laser printers and provides enterprise software to a global market. Located in our Lisbon office, you will be integrated into a multicultural team providing inbound technical support to the Finnish market.  The main responsibilities involve troubleshooting and resolving quality or connection issues on customer’s hardware environments by telephone and email. You will be providing technical support for both Finnish businesses clients & end users of the hardware.

Perfil: Native level Finnish (C2) | Good understanding of English | Ability to work in a team environment | Ability to build trust with customers | Patient & empathetic | Technical aptitude and the ability to pick up new technology quickly

Oferta: Competitive salary (x14) | Monthly meal allowance | Monthly performance bonus | Private health insurance (applicable after 6 months) with an on-site Doctor | Stable working hours (Monday - Friday, 8h/day) | Great office location in Lisbon | 22 vacation days per annum | Training (fully paid by Sitel and included in the contract) | Starting an international career | Supporting one of the largest brands in the world | Further training available through SITEL’s online University | Career opportunities and a great multicultural working environment

 

Contactos: To apply, please send your CV in English to careers.portugal@sitel.com with ref.: LEX/FIN/APCC

Função: Norwegian Inbound Technical Advisor - Lisbon

 

Responsabilidades: Our client is an American corporation that manufactures laser printers and provides enterprise software to a global market. Located in our Lisbon office, you will be integrated into a multicultural team providing inbound technical support to the Norwegian market.  The main responsibilities involve troubleshooting and resolving quality or connection issues on customer’s hardware environments by telephone and email. You will be providing technical support for both Norwegian businesses clients & end users of the hardware.

Perfil: Native level Norwegian (C2) | Good understanding of English | Ability to work in a team environment | Ability to build trust with customers | Patient & empathetic | Technical aptitude and the ability to pick up new technology quickly

Oferta: Competitive salary (x14) | Monthly meal allowance | Monthly performance bonus | Private health insurance (applicable after 6 months) with an on-site Doctor | Stable working hours (Monday - Friday, 07:00 - 16:00) | Great office location in Lisbon | 22 vacation days per annum | Training (fully paid by Sitel and included in the contract) | Starting an international career | Supporting one of the largest brands in the world | Further training available through SITEL’s online University | Career opportunities and a great multicultural working environment

 

Contactos: To apply, please send your CV in English to careers.portugal@sitel.com with ref.: LEX/NO/APCC

Função: Swedish Inbound Technical Advisor - Lisbon

 

Responsabilidades: Our client is an American corporation that manufactures laser printers and provides enterprise software to a global market. Located in our Lisbon office, you will be integrated into a multicultural team providing inbound technical support to the Swedish market.  The main responsibilities involve troubleshooting and resolving quality or connection issues on customer’s hardware environments by telephone and email. You will be providing technical support for both Swedish businesses clients & end users of the hardware.

Perfil: Native level Swedish (C2) | Good understanding of English | Ability to work in a team environment | Ability to build trust with customers | Patient & empathetic | Technical aptitude and the ability to pick up new technology quickly

Oferta: Competitive salary (x14) | Monthly meal allowance | Monthly performance bonus | Private health insurance (applicable after 6 months) with an on-site Doctor | Stable working hours (Monday - Friday, 07:30 - 16:30) | Great office location in Lisbon | 22 vacation days per annum | Training (fully paid by Sitel and included in the contract) | Starting an international career | Supporting one of the largest brands in the world | Further training available through SITEL’s online University | Career opportunities and a great multicultural working environment

 

Contactos: To apply, please send your CV in English to careers.portugal@sitel.com with ref.: LEX/SW/APCC

Função: German Inbound Support (Humanitarian Retailer) - Lisbon

 

Responsabilidades: Our client is a multinational in the footwear industry with strong connections to humanitarian organizations in order to achieve the company goal to match every pair of shoes sold with a new pair given to a child in need in different parts of the world. Based in Lisbon, we are now recruiting Customer Service Representatives to perform inbound support by phone and email to the German market. In a contact center environment, the CSR will deal with service requests and, provide additional information (e.g. offers and product features), proactive education on product.

Perfil: German Native Speaker (Eliminatory) | Strong English skills both spoken and written | Excellent Communication skills | Highly empathetic and friendly | People with Philanthropic background (preferred)

Oferta: Competitive salary (x14) | Monthly meal allowance | Monthly performance bonus | Private health insurance (applicable after 6 months) with an on-site Doctor | Full-time 8h/day, from 8am to 5pm, Monday to Friday | Great office location in Lisbon | 22 vacation days per annum | Training (fully paid by Sitel and included in the contract) | Starting an international career | Supporting one of the largest brands in the world | Further training available through SITEL’s online University | Career opportunities and a great multicultural working environment

 

Contactos: To apply, please send your CV in English to careers.portugal@sitel.com with ref.: TO/DE/APCC

Função: French Healthcare Customer Care Agent - Lisbon

 

Responsabilidades: Based in Lisbon, we are now recruiting Customer Service Representatives to perform inbound support by phone, web form, email or fax to the French market. Can also give support to email and mail in English. In a contact center environment, the CSR will deal with service requests and/or troubleshoot quality issues with diabetes care products, create and update customer profile, provide additional information (e.g. offers and product features), proactive education on product, perform contacts to approach customers, retain existing customers and to strengthen loyalty and intensify usage of the Diabetes products.

Perfil: French Native Speaker (Eliminatory) | Strong English skills both spoken and written | Excellent Communication skills | Capable to switch between formal or informal communication depending on situation | Highly empathetic and friendly | People with diabetes care knowledge or medical background (preferred)

 

Oferta: Competitive salary (x14) | Monthly meal allowance |Monthly performance bonus | Private health insurance (applicable after 6 months) with an on-site Doctor | Full-time 8h/day from Monday to Friday | Great office location in Lisbon | 22 vacation days per annum | Training (fully paid by Sitel and included in the contract) | Starting an international career | Supporting one of the largest brands in the world | Further training available through SITEL’s online University | Career opportunities and a great multicultural working environment

 

Contactos: To apply, please send your CV in English to careers.portugal@sitel.com with ref.: ABB/FR/APCC

Função: Spanish Healthcare Customer Care Representative - Lisbon

 

Responsabilidades: Based in Lisbon, we are now recruiting Customer Service Representatives to perform inbound support by phone, web form, email or fax to the Spanish market. Can also give support to email and mail in English. In a contact center environment, the CSR will deal with service requests and/or troubleshoot quality issues with diabetes care products, create and update customer profile, provide additional information (e.g. offers and product features), proactive education on product, perform contacts to approach customers, retain existing customers and to strengthen loyalty and intensify usage of the Diabetes products.

Perfil: Spanish Native Speaker (Eliminatory) | Strong English skills both spoken and written | Excellent Communication skills | Capable to switch between formal or informal communication depending on situation | Highly empathetic and friendly | People with diabetes care knowledge or medical background (preferred)

 

Oferta: Competitive salary (x14) | Monthly meal allowance |Monthly performance bonus | Private health insurance (applicable after 6 months) with an on-site Doctor | Full-time 8h/day between 7am and 6pm from Monday to Friday | Great office location in Lisbon | 22 vacation days per annum | Training (fully paid by Sitel and included in the contract) | Starting an international career | Supporting one of the largest brands in the world | Further training available through SITEL’s online University | Career opportunities and a great multicultural working environment

 

Contactos: To apply, please send your CV in English to careers.portugal@sitel.com with ref.: ABB/SP/APCC

Função: German Advisor Travel & Tourism - Lisbon

 

Responsabilidades: We are currently recruiting German speakers to perform the role of Customer Service Advisor to one of the best social networking services, which connects people to unique tourism experiences. We are seeking people with passion for tourism, willing to help every customer to feel at home away from home. Based in our office in Lisbon Lisbon you will be integrated in a team that provides support to their community with an easy, informative, safe, and fun experience. We are looking for new talent with commitment to build with SITEL Portugal a successful career.

Perfil: German Native Speaker (Eliminatory) | Strong English skills both spoken and written | Excellent Communication skills | Patience, empathy, and ability to manage stress | Motivated and enthusiastic personality | Self-organization, planning and prioritization skills

Oferta: Competitive salary (x14) | Monthly meal allowance | Monthly performance bonus | Private health insurance (applicable after 6 months) with an on-site Doctor | Full-time 8h/day | Great office location in Lisbon | 22 vacation days per annum | Training (fully paid by Sitel and included in the contract) | Starting an international career | Supporting one of the largest brands in the world | Further training available through SITEL’s online University | Career opportunities and a great multicultural working environment

 

Contactos: To apply, please send your CV in English to careers.portugal@sitel.com with ref.: AIR/DE/APCC

Função: English/Portuguese Advisor Travel & Tourism - Lisbon

 

Responsabilidades: We are currently recruiting English speakers to perform the role of Customer Service Advisor to one of the best social networking services, which connects people to unique tourism experiences. We are seeking people with passion for tourism, willing to help every customer to feel at home away from home. Based in our office in Lisbon you will be integrated in a team that provides support to their community with an easy, informative, safe, and fun experience. We are looking for new talent with commitment to build with SITEL Portugal a successful career.

Perfil: Portuguese Native Speaker (Eliminatory) | Strong English skills both spoken and written | Excellent Communication skills | Patience, empathy, and ability to manage stress | Motivated and enthusiastic personality | Self-organization, planning and prioritization skills

Oferta: Competitive salary (x14) | Monthly meal allowance | Monthly performance bonus | Private health insurance (applicable after 6 months) with an on-site Doctor | Full-time 8h/day | Great office location in Lisbon | 22 vacation days per annum | Training (fully paid by Sitel and included in the contract) | Starting an international career | Supporting one of the largest brands in the world | Further training available through SITEL’s online University | Career opportunities and a great multicultural working environment

 

Contactos: To apply, please send your CV in English to careers.portugal@sitel.com with ref.: AIR/ENPT/APCC

Função: English/Portuguese Advisor Travel & Tourism - Porto

 

Responsabilidades: We are currently recruiting English speakers to perform the role of Customer Service Advisor to one of the best social networking services, which connects people to unique tourism experiences. We are seeking people with passion for tourism, willing to help every customer to feel at home away from home. Based in our office in Lisbon Porto you will be integrated in a team that provides support to their community with an easy, informative, safe, and fun experience. We are looking for new talent with commitment to build with SITEL Portugal a successful career.

Perfil: Portuguese Native Speaker (Eliminatory) | Strong English skills both spoken and written | Excellent Communication skills | Patience, empathy, and ability to manage stress | Motivated and enthusiastic personality | Self-organization, planning and prioritization skills

Oferta: Competitive salary (x14) | Monthly meal allowance | Monthly performance bonus | Private health insurance (applicable after 6 months) with an on-site Doctor | Full-time 8h/day | Great office location in Porto | 22 vacation days per annum | Training (fully paid by Sitel and included in the contract) | Starting an international career | Supporting one of the largest brands in the world | Further training available through SITEL’s online University | Career opportunities and a great multicultural working environment

 

Contactos: To apply, please send your CV in English to careers.portugal@sitel.com with ref.: AIR/ENPT/PO/APCC

Função: French Advisor Travel & Tourism - Lisbon

 

Responsabilidades: We are currently recruiting French speakers to perform the role of Customer Service Advisor to one of the best social networking services, which connects people to unique tourism experiences. We are seeking people with passion for tourism, willing to help every customer to feel at home away from home. Based in our office in Lisbon Lisbon you will be integrated in a team that provides support to their community with an easy, informative, safe, and fun experience. We are looking for new talent with commitment to build with SITEL Portugal a successful career.

Perfil: French Native Speaker (Eliminatory) | Strong English skills both spoken and written | Excellent Communication skills | Patience, empathy, and ability to manage stress | Motivated and enthusiastic personality | Self-organization, planning and prioritization skills

Oferta: Competitive salary (x14) | Monthly meal allowance | Monthly performance bonus | Private health insurance (applicable after 6 months) with an on-site Doctor | Full-time 8h/day | Great office location in Lisbon | 22 vacation days per annum | Training (fully paid by Sitel and included in the contract) | Starting an international career | Supporting one of the largest brands in the world | Further training available through SITEL’s online University | Career opportunities and a great multicultural working environment

 

Contactos: To apply, please send your CV in English to careers.portugal@sitel.com with ref.: AIR/FR/APCC

Função: French Advisor Travel & Tourism - Porto

 

Responsabilidades: We are currently recruiting French speakers to perform the role of Customer Service Advisor to one of the best social networking services, which connects people to unique tourism experiences. We are seeking people with passion for tourism, willing to help every customer to feel at home away from home. Based in our office in Lisbon Porto you will be integrated in a team that provides support to their community with an easy, informative, safe, and fun experience. We are looking for new talent with commitment to build with SITEL Portugal a successful career.

Perfil: French Native Speaker (Eliminatory) | Strong English skills both spoken and written | Excellent Communication skills | Patience, empathy, and ability to manage stress | Motivated and enthusiastic personality | Self-organization, planning and prioritization skills

Oferta: Competitive salary (x14) | Monthly meal allowance | Monthly performance bonus | Private health insurance (applicable after 6 months) with an on-site Doctor | Full-time 8h/day | Great office location in Porto | 22 vacation days per annum | Training (fully paid by Sitel and included in the contract) | Starting an international career | Supporting one of the largest brands in the world | Further training available through SITEL’s online University | Career opportunities and a great multicultural working environment

 

Contactos: To apply, please send your CV in English to careers.portugal@sitel.com with ref.: AIR/FR/PO/APCC

Função: Italian Advisor Travel & Tourism - Lisbon

 

Responsabilidades: We are currently recruiting Italian speakers to perform the role of Customer Service Advisor to one of the best social networking services, which connects people to unique tourism experiences. We are seeking people with passion for tourism, willing to help every customer to feel at home away from home. Based in our office in Lisbon Lisbon you will be integrated in a team that provides support to their community with an easy, informative, safe, and fun experience. We are looking for new talent with commitment to build with SITEL Portugal a successful career.

Perfil: Italian Native Speaker (Eliminatory) | Strong English skills both spoken and written | Excellent Communication skills | Patience, empathy, and ability to manage stress | Motivated and enthusiastic personality | Self-organization, planning and prioritization skills

Oferta: Competitive salary (x14) | Monthly meal allowance | Monthly performance bonus | Private health insurance (applicable after 6 months) with an on-site Doctor | Full-time 8h/day | Great office location in Lisbon | 22 vacation days per annum | Training (fully paid by Sitel and included in the contract) | Starting an international career | Supporting one of the largest brands in the world | Further training available through SITEL’s online University | Career opportunities and a great multicultural working environment

 

Contactos: To apply, please send your CV in English to careers.portugal@sitel.com with ref.: AIR/IT/APCC

Função: Italian Advisor Travel & Tourism - Porto

 

Responsabilidades: We are currently recruiting Italian speakers to perform the role of Customer Service Advisor to one of the best social networking services, which connects people to unique tourism experiences. We are seeking people with passion for tourism, willing to help every customer to feel at home away from home. Based in our office in Lisbon Porto you will be integrated in a team that provides support to their community with an easy, informative, safe, and fun experience. We are looking for new talent with commitment to build with SITEL Portugal a successful career.

Perfil: Italian Native Speaker (Eliminatory) | Strong English skills both spoken and written | Excellent Communication skills | Patience, empathy, and ability to manage stress | Motivated and enthusiastic personality | Self-organization, planning and prioritization skills

Oferta: Competitive salary (x14) | Monthly meal allowance | Monthly performance bonus | Private health insurance (applicable after 6 months) with an on-site Doctor | Full-time 8h/day | Great office location in Porto | 22 vacation days per annum | Training (fully paid by Sitel and included in the contract) | Starting an international career | Supporting one of the largest brands in the world | Further training available through SITEL’s online University | Career opportunities and a great multicultural working environment

 

Contactos: To apply, please send your CV in English to careers.portugal@sitel.com with ref.: AIR/IT/PO/APCC

Função: Brazilian/English Advisor Travel & Tourism - Lisbon

 

Responsabilidades: We are currently recruiting English speakers to perform the role of Customer Service Advisor to one of the best social networking services, which connects people to unique tourism experiences. We are seeking people with passion for tourism, willing to help every customer to feel at home away from home. Based in our office in Lisbon Lisbon you will be integrated in a team that provides support to their community with an easy, informative, safe, and fun experience. We are looking for new talent with commitment to build with SITEL Portugal a successful career.

Perfil: Brazilian Native Speaker (Eliminatory) | Strong English skills both spoken and written | Excellent Communication skills | Patience, empathy, and ability to manage stress | Motivated and enthusiastic personality | Self-organization, planning and prioritization skills

Oferta: Competitive salary (x14) | Monthly meal allowance | Monthly performance bonus | Private health insurance (applicable after 6 months) with an on-site Doctor | Full-time 8h/day | Great office location in Lisbon | 22 vacation days per annum | Training (fully paid by Sitel and included in the contract) | Starting an international career | Supporting one of the largest brands in the world | Further training available through SITEL’s online University | Career opportunities and a great multicultural working environment

 

Contactos: To apply, please send your CV in English to careers.portugal@sitel.com with ref.: AIR/PT-BR/APCC

Função: Spanish Advisor Travel & Tourism - Lisbon

 

Responsabilidades: We are currently recruiting Spanish speakers to perform the role of Customer Service Advisor to one of the best social networking services, which connects people to unique tourism experiences. We are seeking people with passion for tourism, willing to help every customer to feel at home away from home. Based in our office in Lisbon Lisbon you will be integrated in a team that provides support to their community with an easy, informative, safe, and fun experience. We are looking for new talent with commitment to build with SITEL Portugal a successful career.

Perfil: Spanish Native Speaker (Eliminatory) | Strong English skills both spoken and written | Excellent Communication skills | Patience, empathy, and ability to manage stress | Motivated and enthusiastic personality | Self-organization, planning and prioritization skills

Oferta: Competitive salary (x14) | Monthly meal allowance | Monthly performance bonus | Private health insurance (applicable after 6 months) with an on-site Doctor | Full-time 8h/day | Great office location in Lisbon | 22 vacation days per annum | Training (fully paid by Sitel and included in the contract) | Starting an international career | Supporting one of the largest brands in the world | Further training available through SITEL’s online University | Career opportunities and a great multicultural working environment

 

Contactos: To apply, please send your CV in English to careers.portugal@sitel.com with ref.: AIR/SP/APCC

Função: German Inbound Technical Support for Antivirus Software - Lisbon

 

Responsabilidades: Located in our Lisbon office you will be integrated into a multicultural team providing inbound technical support to German speaking business customers and home users: Provide friendly and efficient service to the German speaking community; Troubleshoot and resolve issues on customers computer environments by telephone, email and LogMeIn remote access; Be the first point of contact to handle technical support and resolve customer complaints; Respond professionally to inbound phone calls and emails, including urgent situations; Research information and troubleshoot problems using available resources; B2B & B2C support with selected English email support; Proactively and independently work to meet targets and goals

Perfil: German Native Speaker (Eliminatory) | Strong English skills both spoken and written | Extensive IT knowledge and understanding (training or degree preferable)

Oferta: Competitive salary (x14) | Monthly meal allowance | Monthly performance bonus | Private health insurance (applicable after 6 months) with an on-site Doctor | Stable working hours (Monday – Friday 07:00 – 16:00)| Great office location in Lisbon | 22 vacation days per annum | Training (fully paid by Sitel and included in the contract) | Starting an international career | Supporting one of the largest brands in the world | Further training available through SITEL’s online University | Career opportunities and a great multicultural working environment | Relocation package to Portugal (available for foreign candidates)

 

Contactos: To apply, please send your CV in English to careers.portugal@sitel.com with ref.: ANV/DE/APCC

Função: Dutch Inbound Technical Support for Antivirus Software - Lisbon

 

Responsabilidades: Located in our Lisbon office you will be integrated into a multicultural team providing inbound technical support to Dutch speaking business customers and home users: Provide friendly and efficient service to the Dutch speaking community; Troubleshoot and resolve issues on customers computer environments by telephone, email and LogMeIn remote access; Be the first point of contact to handle technical support and resolve customer complaints; Respond professionally to inbound phone calls and emails, including urgent situations; Research information and troubleshoot problems using available resources; B2B & B2C support with selected English email support; Proactively and independently work to meet targets and goals

Perfil: Dutch Native Speaker (Eliminatory) | Strong English skills both spoken and written | Extensive IT knowledge and understanding (training or degree preferable)

Oferta: Competitive salary (x14) | Monthly meal allowance | Monthly performance bonus | Private health insurance (applicable after 6 months) with an on-site Doctor | Stable working hours (Monday – Friday 07:00 – 16:00)| Great office location in Lisbon | 22 vacation days per annum | Training (fully paid by Sitel and included in the contract) | Starting an international career | Supporting one of the largest brands in the world | Further training available through SITEL’s online University | Career opportunities and a great multicultural working environment | Relocation package to Portugal (available for foreign candidates)

 

Contactos: To apply, please send your CV in English to careers.portugal@sitel.com with ref.: ANV/DU/APCC

Função: German Inbound Technical Support - Lisbon

 

Responsabilidades: Our client is a multinational company whose core business focuses on Antivirus Solutions. Based in Lisbon, we are now recruiting Helpdesk Assistants to perform inbound support by phone, web form and email. In a contact center environment, the Assistants will deal with Database issues, Technical support (access, login/password reset, errors and installation procedures), Network and Troubleshooting.

Perfil: German Native Speaker (Eliminatory) | Strong English skills both spoken and written | Familiarity with web browsers and VPN issues | Experience with Windows based applications | Excellent communication skills

Oferta: Competitive salary (x14) | Monthly meal allowance | Monthly performance bonus | Private health insurance (applicable after 6 months) with an on-site Doctor | Stable working hours (Monday – Friday 07:00 – 16:00)| Great office location in Lisbon | 22 vacation days per annum | Training (fully paid by Sitel and included in the contract) | Starting an international career | Supporting one of the largest brands in the world | Further training available through SITEL’s online University | Career opportunities and a great multicultural working environment | Relocation package to Portugal (available for foreign candidates)

 

Contactos: To apply, please send your CV in English to careers.portugal@sitel.com with ref.: AV/DE/APCC

Função: Italian E-Commerce Support - Lisbon

 

Responsabilidades: Our client is a multinational company with one centric website for buying online. Our employee will be the main interface between the company and the third party retail partner. Our employees will be responsible for providing timely and accurate operational support to Merchants selling on the platform and are expected to address chronic system issues, provide process improvements, develop internal documentation and contribute to a team environment. Based in Lisbon, we are now recruiting Customer Service Representatives to perform Inbound Support by phone and email.

Perfil: Italian Native Speaker (Eliminatory) | Strong English skills both spoken and written | Excellent Communication skills | Commercial attitude | Focuses sales efforts| Capable to switch between formal or informal communication depending on situation | Highly empathetic and friendly

Oferta: Competitive salary (x14) | Monthly meal allowance |Monthly performance bonus | Private health insurance (applicable after 6 months) with an on-site Doctor | Full-time 8h/day Monday to Sunday, rotating shifts | Great office location in Lisbon | 22 vacation days per annum | Training (fully paid by Sitel and included in the contract) | Starting an international career | Supporting one of the largest brands in the world | Further training available through SITEL’s online University | Career opportunities and a great multicultural working environment

 

Contactos: To apply, please send your CV in English to careers.portugal@sitel.com with ref.: AZ/IT/APCC

Função: German/English IT Helpdesk ECOLAB - Lisbon

 

Responsabilidades: Our client is a multinational company whose core business focuses on safety, protection, cleaning and facility care within several industries from healthcare to food, vehicles or water treatment. Based in Lisbon, we are now recruiting Helpdesk Assistants to perform inbound support by phone, web form, email and chat. In a contact center environment, the Assistants will deal with Database issues, Hardware and Software support (access, login/password reset, errors and installation procedures), Network (new users, resetting users and access control) and troubleshooting. Answering helpdesk tickets to authorized users will diagnose and resolve requests and review daily information on systems status.

Perfil: German Native Speaker (Eliminatory) | Strong English skills both spoken and written | Familiarity with web browsers and VPN issues | Experience with Windows based applications | Excellent communication skills

Oferta: Competitive salary (x14) | Monthly meal allowance | Monthly performance bonus | Private health insurance (applicable after 6 months) with an on-site Doctor | Full-time 8h/day, between 6am to 7pm, from Monday to Friday| Great office location in Lisbon | 22 vacation days per annum | Training (fully paid by Sitel and included in the contract) | Starting an international career | Supporting one of the largest brands in the world | Further training available through SITEL’s online University | Career opportunities and a great multicultural working environment

 

Contactos: To apply, please send your CV in English to careers.portugal@sitel.com with ref.: EC/DE/APCC

Função: French/English IT Helpdesk ECOLAB - Lisbon

 

Responsabilidades: Our client is a multinational company whose core business focuses on safety, protection, cleaning and facility care within several industries from healthcare to food, vehicles or water treatment. Based in Lisbon, we are now recruiting Helpdesk Assistants to perform inbound support by phone, web form, email and chat. In a contact center environment, the Assistants will deal with Database issues, Hardware and Software support (access, login/password reset, errors and installation procedures), Network (new users, resetting users and access control) and troubleshooting. Answering helpdesk tickets to authorized users will diagnose and resolve requests and review daily information on systems status.

Perfil: French Native Speaker (Eliminatory) | Strong English skills both spoken and written | Familiarity with web browsers and VPN issues | Experience with Windows based applications | Excellent communication skills

Oferta: Competitive salary (x14) | Monthly meal allowance | Monthly performance bonus | Private health insurance (applicable after 6 months) with an on-site Doctor | Full-time 8h/day, between 6am to 7pm, from Monday to Friday| Great office location in Lisbon | 22 vacation days per annum | Training (fully paid by Sitel and included in the contract) | Starting an international career | Supporting one of the largest brands in the world | Further training available through SITEL’s online University | Career opportunities and a great multicultural working environment

 

Contactos: To apply, please send your CV in English to careers.portugal@sitel.com with ref.: EC/FR/APCC

Função: Conseiller clientèle secteur énergies - Porto

 

Responsabilidades: Notre client est une compagnie qui opère  dans le domaine des énergies et du gaz. Notre conseiller sera l’image de la marque qu’il représentera et le responsable pour la communication entre la compagnie et le troisième partenaire. Nos conseillers seront chargés de fournir du support : explication de facture, réclamation, problèmes techniques, changement d’offre ou résiliation par exemple. Ils seront également chargés de suggérer des améliorations des processus, d’élaborer la documentation interne en contribuant au travail d’équipe. Situés à Porto, nous recrutons des conseillers clientèle en appels entrants pour répondre aux demandes de nos clients par téléphone et courrier électronique.

Perfil: Maitrise de la Langue française (obligatoire) | Sens du relationnel avec des excellentes capacités de communication | Discours commercial | Capable d’adapter la formalité du discours selon la situation de communication | D’un naturel souriant, cordial et empathique

Oferta: Salaire de départ (x14 mois) | Prime de Panier | Prime de performance mensuelle après le troisième mois | Mutuelle privée à partir du sixième mois pour tous les employés | Travail à temps plein 8h/jour, du lundi au dimanche (horaires rotatifs, avec 2 jours de repos rotatifs par semaine) | Lieu de travail: Edifício Tranquilidade (Palácio de Cristal), Porto | Formation payée par Sitel et inclue dans le contrat de travail | Opportunités de progression et environnement international | Frais de réinstallation et de voyage couverts (uniquement pour les candidats qui sont à l’étranger)

 

Contactos: Pour vous candidater, envoyez votre cv en anglais à l’attention de careers.portugal@sitel.com, avec la référence: EN/FR/APCC

Função: Asistencia técnica en Castellano (Área informática) - Lisboa

 

Responsabilidades: Actualmente estamos buscando, para el mercado español, agentes especializados en soporte técnico telefónico para ofrecer servicio a una importante Multinacional del sector Informático asociada a Sitel.  Las personas seleccionadas se encargarán de la resolución y seguimiento de incidencias técnicas que se originan en impresoras de tecnología Láser.  Se trata de una posición que requiere  sólidos conocimientos técnicos en informática. Además, es necesario disponer de habilidades comunicativas y alta resistencia a situaciones de stress. 

Perfil: Lengua castellana Nativa (Eliminatorio) | Sólidos conocimientos de inglés (la entrevista tendrá una prueba oral de inglés) | Conocimientos técnicos en Tecnologías y Informática (eliminatorio) | Ser un excelente comunicador | Trabajo en equipo | Experiencia en Contact Center, Helpdesk Asistencia Técnica (preferencial) | Experiencia en atención al cliente y experiencia en el trato de clientes más dificultosos

Oferta: Salario base (x14 meses) | Tarifa de alimentación | Bono productividad mensual | Seguro de salud privado (a partir de los 6 meses de trabajo) | Jornada Completa - 8h/día, entre las 7h30 hasta la 20h, de Lunes a Sábados (turnos rotativos)| Oportunidad de carrera y buen ambiente de trabajo

 

Contactos: Para inscribirse en esta oferta puedes enviar tu CV en Inglés  para el e-mail careers.portugal@sitel.com con la ref.: HIP/SP/APCC

NOTÍCIAS 

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Alameda Fernão Lopes,16A, 7º E4 

1495-190 Algés, Portugal

+351 217261093

+351 960307983

 

apcc@apcontactcenters.pt